Responsible Gaming
at fence win
fence win is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. This page outlines the tools, policies, and support resources available to help you stay in control of your gambling activity.
Our Commitment to Safe Play
At fence win, we believe that gambling should be a form of entertainment — not a source of financial stress or personal harm. We are fully committed to promoting responsible gaming practices across our entire platform, from cricket betting and BPL match markets to live casino tables and premium slots.
Our responsible gaming framework is built around three principles: prevention, player control, and early intervention. We provide every registered player in Bangladesh with practical tools to manage their gambling activity, and we train our support team to identify and respond to signs of problematic behaviour with empathy and urgency.
fence win operates under a strict policy that gambling is entertainment for adults. We do not market our services to vulnerable individuals, and we actively discourage players from gambling with money they cannot afford to lose. All promotions, bonuses, and marketing communications are designed to be transparent and free from misleading claims.
We regularly review our responsible gaming policies and update our player-protection tools in line with evolving best practices. The safety of our players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh will always take priority over commercial considerations.
Player Protection Tools
fence win provides deposit limits, session time-outs, cool-off periods, and full self-exclusion — all accessible directly through your account settings or via our 24/7 support team.
Proactive Monitoring
Our platform continuously monitors player behaviour patterns for signs of problem gambling. Where unusual activity is detected, our team will reach out proactively and offer assistance.
Transparent Communications
All fence win promotions clearly state wagering requirements, time limits, and eligible games. We never use pressure tactics or false scarcity to encourage players to deposit or bet beyond their means.
18+ Age Restriction Policy
Age Verification Process
During registration, all players are required to confirm that they are aged 18 or above by ticking a declaration. fence win also conducts formal age verification as part of its KYC (Know Your Customer) programme. Players may be asked to submit a copy of their National Identity Card (NID), passport, or birth certificate to confirm their date of birth before withdrawals are processed.
Consequences of Under-Age Play
If fence win discovers or has reasonable grounds to believe that a player is under 18 years of age, we will immediately suspend the account, void all bets placed during the period of under-age play, and return any deposits made (minus any bonuses claimed). The player will be permanently banned from re-registering.
Protecting Young People
fence win strongly encourages parents and guardians in Bangladesh to use parental control software to prevent minors from accessing online gambling platforms. If your device is shared with a minor, please ensure that your fence win account credentials are stored securely and that you log out fully after each session. If you suspect that a minor has accessed your account, contact our support team immediately via live chat.
Under-Age Access is Strictly Prohibited
Any attempt to register or use fence win services while under the age of 18 will result in immediate account suspension and voiding of all activity.
Use parental control tools such as Net Nanny or Qustodio on shared devices to block access to online gambling sites for minors.
Deposit Limits
One of the most effective ways to stay in control of your gambling spending is to set a deposit limit. fence win allows every registered player to set a maximum deposit cap on a daily, weekly, or monthly basis. Once a limit is set, no deposit exceeding that amount can be processed during the specified period — regardless of the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard).
How to Set a Deposit Limit
Deposit limits can be configured in two ways. First, you can access your account settings directly on the fence win platform and navigate to the Responsible Gaming section, where you will find deposit limit controls. Second, you can contact our 24/7 support team via live chat and request that a limit be applied to your account. Limits take effect immediately upon being set.
Increasing a Deposit Limit
fence win applies a mandatory 7-day cooling-off period for any request to increase an existing deposit limit. This delay is intentional — it gives you time to reconsider a decision that may have been made impulsively. Requests to decrease a deposit limit, on the other hand, take effect immediately with no waiting period.
Recommended Limits for Bangladesh Players
We recommend setting a monthly deposit limit that reflects your personal disposable income — the money you can comfortably afford to lose without it affecting your daily life, family responsibilities, or financial obligations. Gambling should never be funded using money earmarked for rent, groceries, school fees, or loan repayments.
Set a Daily Cap
Restrict the total amount you can deposit in any single 24-hour period. Resets at midnight Bangladesh Standard Time (BST, UTC+6) each day.
Set a Weekly Cap
Limit your total deposits across a rolling 7-day window. Ideal for players who want to budget across the BPL match schedule or a weekend session.
Set a Monthly Cap
The broadest budgeting tool — cap your total monthly deposits to keep gambling spending aligned with your monthly income and household budget.
Session Time-Out & Cool-Off
Time-out and cool-off features are designed for players who feel they need a short break from gambling without committing to a full self-exclusion. fence win offers two distinct short-term break options that can be activated instantly from your account or through our support team.
Session Time Reminders
fence win can send you in-session notifications reminding you how long you have been actively playing. These reminders can be set at intervals of 30 minutes, 1 hour, or 2 hours. When a reminder is triggered, you will receive a pop-up notification showing your total session time and net wagering activity for the current session. This feature is designed to promote mindful gambling and help you avoid losing track of time during extended cricket betting sessions or live casino play.
Short-Term Time-Out (24 Hours to 6 Weeks)
A time-out allows you to temporarily suspend your fence win account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you will be unable to log in, deposit, or place bets. Your account balance is preserved and will be available to you when the time-out period expires. Time-outs cannot be reversed once activated; if you need a longer break, consider our self-exclusion programme instead.
Cool-Off Period
A cool-off period is a lighter version of time-out that restricts you from making new deposits for a specified period (24 hours, 48 hours, or 7 days) while still allowing you to log in and view your account. This is useful if you feel the urge to deposit impulsively and want a simple friction measure to slow down spending without fully suspending access.
Session Reminders
Receive in-play notifications at 30-min, 1-hour, or 2-hour intervals showing your total active session time and wagering summary.
Time-Out (24h – 6 Weeks)
Temporarily suspend your account. Balance is preserved. Cannot be reversed once activated — provides a firm, commitment-based break period.
Cool-Off (24h – 7 Days)
Block new deposits for a short period while retaining login access. A gentle friction tool to curb impulsive spending without full account suspension.
Self-Exclusion Programme
Self-exclusion is fence win's most powerful responsible gaming tool. It is designed for players who have identified that their gambling has become — or is at risk of becoming — a serious problem, and who wish to prevent themselves from accessing the fence win platform for an extended period.
How Self-Exclusion Works
When you activate self-exclusion, your fence win account is immediately locked. You will be unable to log in, deposit, withdraw, or place bets for the full duration of the exclusion period. Any active bets at the time of exclusion will be settled according to their natural outcome, and any remaining account balance will be returned to you via your registered payment method (bKash, Nagad, or bank transfer) within 5 business days.
fence win will also immediately suppress all marketing communications — emails, SMS promotions, bonus alerts — for the duration of your self-exclusion. You will not receive any promotional contact from fence win during this period.
Self-Exclusion Periods
fence win offers the following self-exclusion durations: 1 month, 3 months, 6 months, 12 months, and permanent (lifetime) exclusion. We strongly recommend choosing a period that reflects the severity of your situation — if you are in doubt, always choose the longer option. Permanent exclusion cannot be reversed under any circumstances.
Requesting Self-Exclusion
To activate self-exclusion, contact our support team via live chat on the fence win platform or email our dedicated safety team at [email protected] with the subject line "Self-Exclusion Request". Your account will be locked within 1 hour of your request being verified. You do not need to provide a reason for your request — all self-exclusion requests are processed without question or delay.
Re-Opening After Self-Exclusion
If your chosen exclusion period has elapsed and you wish to reactivate your account, fence win requires a 24-hour waiting period after any reactivation request before access is restored. This mandatory gap is designed to ensure that reactivation is a considered decision rather than an impulsive one. Permanent exclusions cannot be reversed under any circumstances, and any attempt to re-register using different details will result in the new account being permanently closed.
Self-Exclusion Takes Effect Immediately
Once activated, your account is locked within 1 hour. All marketing is suppressed. Remaining balance returned within 5 business days.
Available Exclusion Periods
- 1 month
- 3 months
- 6 months
- 12 months
- Permanent (irreversible)
Request Self-Exclusion
Contact our safety team via live chat on the platform, or send an email with the subject line "Self-Exclusion Request" to:
No reason required. Processed within 1 hour of identity verification.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise in oneself. fence win encourages all players to be honest with themselves about their gambling behaviour and to seek help early if they notice any of the warning signs below. Problem gambling affects people of all backgrounds — it is a recognised condition, not a personal failing, and effective help is available.
Ask yourself the following questions honestly. If you answer "yes" to three or more, we strongly encourage you to use our self-exclusion tools or contact our support team for a confidential conversation.
Warning Signs to Watch For
It Is a Health Issue, Not a Moral Failing
Problem gambling is recognised by health professionals as a behavioural condition that responds well to treatment. Seeking help is a sign of strength. fence win's support team is trained to respond with empathy and without judgement.
Talk to Someone You Trust
If you are concerned about your own gambling or someone else's, talking to a trusted family member or close friend can be an important first step. You do not need to manage this alone — support is available in Bangladesh and beyond.
Recovery Is Possible
Many people successfully recover from problem gambling with the right support. Early intervention leads to better outcomes. If you recognise the warning signs, please act now — contact our team or use the self-exclusion tool without delay.
Support Resources & Help
fence win is dedicated to connecting players who need help with practical support resources. If you feel that gambling is negatively affecting your life, your finances, or your relationships, please take action today. The tools and guidance below are available to all players in Bangladesh at no cost.
Tips for Keeping Gambling Fun and Safe
Responsible gambling starts with a clear mindset. Before each session, decide in advance exactly how much money and time you are willing to spend. Treat that amount as the cost of entertainment — the same way you would budget for a cricket match ticket or a cinema visit in Dhaka. Once your budget or time limit is reached, stop — regardless of whether you are winning or losing.
Never gamble when you are under stress, emotionally upset, tired, or under the influence of alcohol. Your decision-making is impaired in these states, and the risk of chasing losses or making impulsive bets increases significantly. Gambling should always be a conscious, voluntary leisure activity — not a coping mechanism.
Healthy Gambling Habits
- Set a strict budget before you start and never exceed it, regardless of results.
- Use your fence win deposit limit feature to enforce your budget automatically.
- Take regular breaks during sessions — step away from the screen every 45 minutes.
- Balance gambling with other hobbies and social activities.
- Never gamble to recover losses — each bet is independent of previous results.
- Keep track of how much time and money you spend gambling each month.
- Do not gamble if you are feeling anxious, depressed, or under financial pressure.
- Share your gambling limits with a trusted friend or family member for accountability.
Financial Wellness
If gambling has caused financial difficulties, fence win strongly recommends speaking to a financial counsellor or trusted advisor. Many microfinance institutions and NGOs operating in Bangladesh offer free financial guidance. Managing debt promptly reduces the pressure that can make problematic gambling worse. Under no circumstances should you take out a loan, use a mobile banking overdraft via bKash or Nagad, or borrow from family members solely to fund gambling activity.
The Golden Rule
Only ever gamble with money you can genuinely afford to lose. Gambling is entertainment — it is never a reliable way to earn income or solve financial problems.
Time Awareness
Enable fence win's session time reminders to stay aware of how long you have been playing. Long uninterrupted sessions increase the risk of impulsive decisions.
Track Your Spending
Review your transaction history regularly in your fence win account. Awareness of your actual spending is the first step toward controlling it.
Reality Check Prompts
fence win can send you regular account summaries showing your total deposits, total withdrawals, and net position over the past 30 days. Contact support to enable this feature on your account.
Contact Our Safety Team
Live Chat Support
Our 24/7 live chat is the fastest way to reach our responsible gaming team. Available in English around the clock — including during BPL season, Eid, and public holidays in Bangladesh.
Response time: Under 2 minutes during peak hours. All conversations are confidential.
Email Our Safety Team
For formal self-exclusion requests, account closures, or detailed responsible gaming queries, email us directly. Include your registered username and the subject line relevant to your request.
Email: [email protected]
Response time: Within 4 hours of receipt, 24/7.
Account Safety Controls
Access your responsible gaming controls directly from your logged-in account dashboard. Set deposit limits, activate cool-off periods, request time-outs, or initiate self-exclusion — all in one place.
All safety tool changes are logged and confirmed via email to your registered address immediately.
A Note on Confidentiality
All responsible gaming requests and conversations with our safety team are treated with complete confidentiality. Your personal information and the details of your request will never be shared with third parties. fence win's responsible gaming team operates independently from our commercial and marketing departments to ensure that your safety always comes first. You will never be pressured to continue playing or discouraged from using any protection tool.
Enjoy fence win Responsibly
Gambling is most enjoyable when it is in control. Explore our games, place your bets on BPL cricket, and have fun — with the confidence that fence win's safety tools are always there when you need them.