fence win
Privacy Policy
At fence win, your personal data is handled with the same care we bring to every game on the platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold over your data as a player in Bangladesh.
How fence win Protects Your Privacy
Before diving into the full legal text, here are the six core privacy commitments fence win makes to every registered player on the platform.
256-Bit SSL Encryption
Every data transmission between your device and fence win servers is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
No Selling of Personal Data
fence win does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your information is used exclusively to operate and improve the fence win platform.
Minimal Data Collection
We collect only the data that is strictly necessary to provide our services, comply with legal obligations, and maintain platform security. We do not collect data speculatively or beyond the stated purposes.
Defined Retention Periods
fence win retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
Your Rights, Respected
You have the right to access, correct, delete, or port your personal data at any time. You may also withdraw consent for marketing communications. fence win will respond to all verified data requests within 30 days.
Transparent Communication
If we ever change how we handle your data in a material way, we will notify you by email and publish a prominent notice on the fence win platform at least seven days before the change takes effect.
Information We Collect
fence win collects personal information from players through a number of channels: directly from you when you register an account, make a deposit, place a bet, contact support, or participate in a promotion; automatically through your use of the platform (device data, session logs, cookies); and from third-party service providers such as payment processors and identity verification agencies where necessary to fulfil our legal obligations.
Registration and Identity Data
When you create a fence win account, we collect your full legal name, date of birth, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other), email address, and Bangladesh mobile phone number. This information is required to create your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.
Financial and Payment Data
When you make a deposit or request a withdrawal, we collect information about the payment method used, including your bKash or Nagad mobile wallet number, Rocket or Upay account reference, or Visa/Mastercard card details (card number, expiry date, and cardholder name). Full card numbers are handled exclusively by our PCI-DSS compliant payment processor and are never stored on fence win servers in unmasked form.
Identity Verification Documents
As part of our KYC programme, we may collect copies of your National Identity Card (NID), passport, birth certificate, utility bills, or bank statements. These documents are stored securely and processed solely for the purpose of verifying your identity and complying with anti-money laundering (AML) obligations.
Usage and Behavioural Data
We automatically collect data about how you interact with the fence win platform, including pages visited, games played, bets placed, session duration, login timestamps (recorded in Bangladesh Standard Time, UTC+6), device type, operating system, browser type and version, and IP address. This data is used to improve the platform, detect fraud, and personalise your experience.
Communications Data
When you contact fence win support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the resolution outcome. These records are used for quality assurance, dispute resolution, and compliance purposes.
Plain English Summary: We collect the data we need to run your account, verify your identity, process your payments, and keep the platform secure. We do not collect data we do not need.
Full card numbers are never stored on fence win servers. Payment data is handled exclusively by our PCI-DSS compliant payment partners.
How We Use Your Data
fence win uses the personal data we collect for the following specific, legitimate purposes. We do not use your data for purposes that are incompatible with those listed below without first seeking your explicit consent.
| Purpose | Legal Basis |
|---|---|
| Account creation and management — creating and maintaining your player account, processing deposits and withdrawals, and providing access to games and betting markets. | Contract performance |
| Identity and age verification (KYC) — confirming your identity, verifying you are at least 18 years of age, and complying with AML obligations. | Legal obligation |
| Fraud prevention and security — detecting and preventing fraudulent activity, multi-accounting, bonus abuse, and unauthorised access. | Legitimate interest |
| Customer support — responding to your enquiries, resolving disputes, and maintaining quality assurance records. | Contract performance |
| Responsible gaming — monitoring for signs of problem gambling behaviour and enforcing self-exclusion or deposit limit requests. | Legal obligation / Legitimate interest |
| Marketing communications — sending you promotional offers, bonus alerts, and seasonal promotions (BPL season, Eid, Pohela Boishakh) by email or SMS, where you have given consent. | Consent (opt-in only) |
| Platform improvement — analysing aggregated usage data to improve game selection, platform performance, and user experience. | Legitimate interest |
Marketing Opt-Out
If you have consented to receive marketing communications from fence win, you may withdraw that consent at any time by contacting our support team via live chat or by emailing [email protected]. Withdrawal of marketing consent does not affect your ability to use the platform or the validity of any other aspect of your account agreement.
Marketing emails are opt-in only. You will never receive unsolicited promotional messages from fence win without your prior consent.
Data Sharing & Third Parties
fence win does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
Payment Processors
To facilitate deposits and withdrawals, fence win shares relevant transaction data with our approved payment partners, including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These providers process your payment data under their own privacy policies and are bound by applicable financial data protection standards.
Identity Verification Providers
fence win uses third-party KYC and AML screening services to verify the identities of players and to screen against sanctions lists. These providers receive only the minimum data required to perform the verification and are contractually prohibited from using that data for any other purpose.
Game Studio Providers
The games available on fence win are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as bet amounts and game outcomes) for the purpose of RNG auditing and game performance monitoring. They do not receive your name, contact details, or payment information.
Legal and Regulatory Disclosure
fence win may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts in response to a lawful request, court order, or legal process. We will notify you of any such disclosure where we are legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of fence win's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via their registered email address prior to any such transfer and will ensure the acquiring entity commits to the same or equivalent data protection standards.
We never sell your data. Your personal information is never shared with third-party advertisers, data brokers, or marketing platforms under any circumstances.
Data Security Measures
fence win implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly in line with industry best practices.
Technical Safeguards
All data in transit between your device and fence win infrastructure is encrypted using TLS 1.3 with 256-bit AES encryption. Data at rest — including player account records, KYC documents, and transaction histories — is stored in encrypted databases hosted on secure servers. Access to these servers is restricted by multi-factor authentication and role-based access controls, ensuring that only authorised personnel with a legitimate business need can access player data.
Operational Security
fence win operates a documented information security programme that includes regular penetration testing by independent security firms, continuous vulnerability scanning, and a formal incident response procedure. All staff with access to player data receive mandatory data protection training and are bound by strict confidentiality agreements.
Payment Security
Payment card transactions are handled exclusively by our PCI-DSS Level 1 compliant payment processor. fence win does not store full card numbers, CVV codes, or card PINs on its own servers. Mobile wallet transactions via bKash, Nagad, Rocket, and Upay are processed through encrypted API connections with tokenised account references.
Data Breach Response
In the event of a personal data breach that poses a risk to your rights and freedoms, fence win will notify affected players via their registered email address within 72 hours of becoming aware of the breach, and will take immediate steps to contain the breach and mitigate any potential harm. The notification will include a description of the nature of the breach, the categories of data affected, and the steps fence win is taking in response.
Data Retention Policy
fence win retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with applicable legal, regulatory, and contractual obligations. The retention periods below represent the standard schedules applied across the platform.
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account registration data | Duration of account + 5 years | AML and KYC compliance |
| KYC / identity documents | Duration of account + 5 years | Regulatory obligation |
| Transaction records | 7 years from transaction date | Financial recordkeeping |
| Betting and game history | 5 years from account closure | Dispute resolution |
| Support communications | 3 years from last interaction | Quality assurance / disputes |
| Marketing consent records | Duration of consent + 3 years | Consent audit trail |
| Analytical / usage data | 24 months (anonymised) | Platform improvement |
Deletion and Anonymisation
When the applicable retention period has elapsed, fence win will either securely delete your personal data or anonymise it so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes. Deletion requests submitted by players (see Your Privacy Rights below) will be processed within the retention constraints imposed by applicable law — data that must be retained for legal compliance purposes cannot be deleted early regardless of a player's request.
Transaction records are retained for 7 years to comply with financial regulations. This retention period applies even if your account is closed.
Your Privacy Rights
As a fence win player, you hold meaningful rights over the personal data we hold about you. fence win is committed to honouring these rights and will respond to all verified requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Right of Access
You have the right to request a copy of all personal data that fence win holds about you. Your Subject Access Request (SAR) will be fulfilled in a portable, machine-readable format (CSV or JSON) where technically feasible. There is no fee for a first SAR within a 12-month period.
Right to Rectification
If any of the personal data fence win holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information (such as your email address or mobile number) directly through your account settings. For changes to identity documents or legal name, please contact our support team with appropriate documentary evidence.
Right to Erasure
You may request that fence win delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that where fence win is required to retain data by law (for example, transaction records under financial regulations), the right to erasure may be limited.
Right to Restrict Processing
You may request that fence win restrict the processing of your data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved. During a restriction, we will continue to store your data but will not actively process it beyond what is legally required.
Right to Data Portability
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transferred to another controller where technically feasible.
Right to Object to Marketing
You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, fence win will immediately cease processing your data for marketing purposes. This right can be exercised by contacting support at [email protected] or via live chat.
Exercising Your Rights
To exercise any of the rights described above, please contact the fence win privacy team at [email protected], clearly identifying yourself with the name and email address registered to your account. For security purposes, fence win may need to verify your identity before processing your request.
Your Rights at a Glance
- Access your data (SAR)
- Correct inaccurate data
- Request deletion
- Restrict processing
- Data portability
- Object to marketing
- Withdraw consent
Response time: within 30 days of verified request.
Contact Our Privacy Team
If you have any questions, concerns, or complaints about how fence win handles your personal data, or if you wish to exercise any of your privacy rights, please reach out to us using the contact details below. All privacy-related enquiries are handled by our dedicated privacy team, who are available to assist you in English.
Privacy Team Contact
Email: [email protected] (please include "Privacy Enquiry" in the subject line)
Support Hours: 24/7 via live chat on the fence win platform
Response Time: Within 30 calendar days for formal data rights requests
Changes to This Privacy Policy
fence win reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will notify all registered players via their registered email address and display a prominent notice on the platform for a period of not less than seven (7) days prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised accordingly.
Your continued use of the fence win platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue your use of the platform and contact us to request account closure.
Governing Language
This Privacy Policy is published in English, which is the authoritative language for all purposes. fence win is under no obligation to provide translations of this policy into any other language. In the event of any inconsistency between a translated version and this English-language version, the English version shall prevail.
Privacy Enquiries:
Include "Privacy Enquiry" in the subject line for fastest routing to our privacy team.
This Privacy Policy was last reviewed and updated on 1 January 2026. We recommend reviewing it periodically for any changes.
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